Returns & Exchange
Your satisfaction matters to us. Learn about our policies for returns, exchanges, and quality guarantees.
Our Quality Promise
Every Clucky Bakes creation is handcrafted with care using premium natural ingredients. We inspect each order before dispatch to ensure it meets our high standards. If something isn't right, we'll make it right.
Freshness Guarantee
All our pastries are baked fresh to order. We guarantee that every item you receive:
- Is baked within 24 hours of your scheduled delivery
- Contains only natural, premium ingredients
- Arrives in optimal condition with temperature-controlled packaging
- Matches the description and images on our website
When You Can Request a Return
We accept return or replacement requests in the following situations:
Items arrived damaged, crushed, or broken due to shipping
Products don't meet our quality standards or appear spoiled
You received different products than what you ordered
Your order is incomplete or items are missing
How to Request a Return or Exchange
Contact Us Within 24 Hours
Email us at hello@cluckybakes.pro within 24 hours of receiving your order.
Provide Documentation
Include your order number and clear photos showing the issue. This helps us process your request quickly.
We'll Review & Respond
Our team will review your request and respond within 24 hours with a resolution.
Receive Your Resolution
Depending on the situation, we'll offer a replacement, store credit, or full refund.
Resolution Options
Free Replacement
We'll send you fresh items at no additional cost
Store Credit
Receive credit for future orders with bonus value
Full Refund
Get your money back to original payment method
Important Notes
- Perishable Nature: As our products are freshly baked food items, we cannot accept returns due to change of mind or taste preferences.
- 24-Hour Window: All claims must be submitted within 24 hours of delivery with photographic evidence.
- Storage Requirements: Claims for quality issues won't be accepted if products weren't stored according to our guidelines.
- Custom Orders: Personalized or custom orders are non-refundable unless there's a quality or fulfillment issue.
- Refund Processing: Approved refunds are processed within 5-7 business days to your original payment method.
Order Cancellation
You can cancel your order under the following conditions:
| Cancellation Time | Refund Amount |
|---|---|
| Within 1 hour of placing order | 100% refund |
| 1-24 hours before scheduled baking | 90% refund |
| Less than 24 hours before baking | No refund (order in progress) |
To cancel an order, email us immediately at hello@cluckybakes.pro with your order number.
Questions About Your Order?
Our customer care team is here to help. Reach out and we'll respond within 24 hours.
Contact Support