Terms of Service

Welcome to Clucky Bakes! These Terms of Service govern your use of our website at cluckybakes.pro and your purchase of our handcrafted chicken-shaped desserts and pastries.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to this page with an updated revision date.

Clucky Bakes offers handcrafted chicken-shaped pastries and desserts made with natural ingredients. Our products include:

• Classic Hens — Traditional vanilla and butter-based pastries
• Fruity Chicks — Fruit-flavored pastries with natural fruit fillings
• Chocolate Flock — Rich chocolate-based creations
• Cream Delights — Cream-filled desserts with custard and mascarpone
• Seasonal Specials — Limited-time holiday and themed treats

All products are baked fresh to order. Product images on our website are representative; actual products may vary slightly in appearance due to the handcrafted nature of our work.

When you place an order through our website:

• Browse our collection and add items to your cart
• Proceed to checkout and provide accurate delivery information
• Review your order and agree to these Terms
• Our team will contact you to confirm the order details
• Payment and delivery arrangements will be discussed with our manager

Order confirmation does not guarantee product availability. We reserve the right to cancel orders due to ingredient shortages, capacity limitations, or other circumstances beyond our control.

All prices on our website are displayed in Turkish Lira (₺) and include applicable taxes.

Pricing is subject to change without notice. The price applicable to your order is the price shown at the time of order confirmation.

Payment methods and terms will be communicated by our team after order confirmation. We accept various payment options as discussed during the order process.

Delivery fees may apply based on your location and will be quoted during the ordering process.

We deliver our freshly baked products within our service area. Delivery details include:

• Delivery times and dates will be agreed upon during order confirmation
• Products are packaged carefully to maintain freshness and presentation
• You must provide accurate delivery address and contact information
• Someone should be available to receive the delivery at the scheduled time

For detailed information about delivery areas, timeframes, and fees, please visit our Delivery & Payment page.

Due to the perishable nature of our products, we have specific policies regarding returns and refunds:

• Quality issues must be reported within 24 hours of delivery with photographic evidence
• Refunds or replacements are offered for products that arrive damaged or significantly different from the order
• We cannot accept returns for change of mind or taste preferences
• Order cancellations may be possible before production begins; fees may apply

For complete details, please review our Returns & Exchange policy.

When using our website and services, you agree to:

• Provide accurate and complete information when placing orders
• Not use our website for any unlawful or prohibited purpose
• Not attempt to interfere with the proper functioning of our website
• Inform us of any food allergies or dietary restrictions when ordering
• Treat our delivery staff and team members with respect

We reserve the right to refuse service to anyone who violates these responsibilities or behaves inappropriately toward our staff.

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Product designs and photographs
• Website design and layout
• Recipes and product formulations

...is the property of Clucky Bakes and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

You may share links to our website and products on social media for personal, non-commercial purposes.

To the fullest extent permitted by law:

• Clucky Bakes is not liable for any indirect, incidental, or consequential damages
• Our liability for any claim is limited to the amount paid for the product in question
• We are not responsible for allergic reactions if allergen information was provided and acknowledged
• We are not liable for delays or failures caused by circumstances beyond our control

We strive to provide accurate information on our website, but we do not guarantee that all information is error-free at all times.

Our products are made in a facility that handles common allergens including:

If you have food allergies or dietary restrictions, please inform us when placing your order. While we take precautions, we cannot guarantee that our products are free from trace amounts of allergens.

We aim to resolve any disputes amicably and promptly:

• Contact us first at hello@cluckybakes.pro to discuss your concern
• We commit to responding within 48 hours on business days
• If we cannot resolve the matter directly, mediation may be pursued
• These Terms are governed by the laws of the Republic of Turkey

Any disputes that cannot be resolved through negotiation shall be subject to the jurisdiction of the courts of Turkey.

If you have any questions about these Terms of Service, please contact us:

We appreciate your business and look forward to baking something special for you!